Emergency & Urgent Care Instructions

Emergency Information:

As a reminder, our providers have 72 hours to respond to any messages and 5 days to complete medication refills. Portal messages are for non-urgent questions only.

Routine medication refills, appointment requests, follow-up questions, and non-urgent questions will be answered when providers return.

Administrative staff are available to return phone calls, emails, and texts from Mondays through Fridays, 9:00 AM - 6:00 PM and do not answer clinical questions. 

If you have a time-sensitive clinical question (meaning symptoms which need urgent advice), please go to your closest urgent care or emergency department of your closest hospital. If your issue is not urgent, your provider will respond when they return.

For a list of symptoms which require urgent attention, please see our website here.

In Clark County WA the Emergency resources include PeaceHealth Southwest and Legacy Salmon Creek. 

Urgent care facilities include Legacy GoHealth, ZoomCare, and AFC Urgent Care.

In Multnomah County OR this includes OHSU ER, Legacy Good Sam ER, and Legacy Emanuel ER, Providence Portland ER.

Urgent care facilities include Legacy GoHealth, ZoomCare, and AFC Urgent Care.

In Cowlitz County WA this includes PeaceHealth St John's ER. 

If this is a mental health crisis or an emergency, please contact one of the crisis lines below or go to Unity Psychiatric Emergency Room in Portland

Clark County Crisis Line: 800-626-8137

Multnomah County Crisis Line: 503-988-4888

Clackamas County Crisis Line: 503-655-8585

Washington County Crisis Line: 503-291-9111

Suicide and Crisis Lifeline:  988 (Call or Text)

Oregon David Romprey Warm Line: 1-800-698-2392 

Teen Crisis Text Line: Text "Home" to 741741

For Black, Indigenous and POC Crisis Line: 503-575-3764 

Call BlackLine: 1-800-604-5841

Text “Steve” to 741741 to text with a BIPOC identified counselor

Trevor Project: Text ‘START’ to 678-678 or Call 1-866-488-7386

Crisis Text Line (Youth): Text NATIVE to 741 741