Attendance Policy

1) 24 hours notice is required to cancel or reschedule any appointment. The exception is emergencies, which will be decided on a case-by case basis using provider discretion.

2) If an appointment is canceled with less than 24 hours notice or is a no-show, you are responsible for paying a $70 fee. This includes insurance patients except WA Medicaid/ Apple Health patients, who cannot be charged a no show or late fee. Insurance companies outside of WA Medicaid/ Apple Health do not pay for no-shows or late cancellations, but allow us to charge for them. If you are unsure if this policy applies to you, you can ask us and we are happy to tell you.

3) If you are more than 10 minutes late to an appointment, you may be charged the $70 fee and/or lose the appointment for all patients except WA Medicaid/ Apple Health. The final decision will be up to the discretion of your provider.

4) Repeated late cancellations, no-shows, and/or tardiness means other patients are missing out on the opportunity to be seen because of how many patients there are relative to how many providers there are. For this reason, we reserve the right to terminate patients from our practice that repeatedly violate our attendance policies.

If our attendance policy is violated by a patient 3 (three) times in a year, the patient will be terminated from our practice. Patients may be terminated for more or fewer violations, up to the discretion of their provider and/or the practice.

We have 60 minute new patient appointments and 30 minute follow up appointments for primary care. These time frames include 15 minutes in a new patient appointment and 10 minutes in a follow up appointment for the primary care provider to do things like send prescriptions, create referrals, create orders, and finish their documentation. 

Please expect the maximum amount of face-to-face time with a primary care provider to be 45 minutes in a new patient appointment and 20 minutes in a follow up appointment.